Return And Refund Policy
Cognitive IT Solutions is your one-stop destination for top-notch IT solutions and services. We provide the best web development, mobile app development, digital marketing solutions, SEO services expert, and AI automation services to businesses across Canada and beyond. Our goal is to meet the highest standards of quality and customer satisfaction. We want to be clear with our policies so that you will not face any hassle while dealing with us. Our incredible return policy addresses all situations transparently to ensure a smooth experience.
Eligibility for Return
We have outlined specific criteria to ensure clarity and fairness for a return and refund to be considered.
Timeframe
You can request a return or refund within 30 days of service delivery. This timeframe ensures we meet all return conditions and process the refund securely.
Service Condition
Only unused and in-original IT services and solutions are eligible for retunes. This means the software, applications, and digital products that we provide must not be active, installed, or in original condition.
Documentation
For the returns, you should have the original service contract, proof of payment, and relevant documents regarding the service. All the documents help us verify the transaction and understand the context of your request. We keep all your information confidential. For better insight, you can read our privacy policy.
Custom Solutions
Customized software and solutions developed specifically for your business needs may not be eligible for a return or a refund. These bespoke software development services require significant time and resources, making them non-returnable. However, we are committed to working with you to address any concerns or modifications needed.
Return Request Process
Our return and refund process is straightforward. Follow these steps to ensure your request is processed efficiently:
Customer Support
Reach out to our dedicated customer support team via email, phone, or our online support portal. Provide your order details, including the service date, description of the service, and the reason for the return. Our customer support team will discuss these details with you during the review process to decide whether to proceed with a refund.
Review and Verification
Our customer support team will review your request, verify the provided information, and assess the eligibility of your return based on our policy criteria. This process typically takes 3-5 business days.
Approval and Instructions
If your return request is approved, you will receive detailed instructions on proceeding. This may include returning physical materials or revoking access to digital products and services.
Refund Processing
Once we confirm that the returned items meet our eligibility criteria, we will process your refund within 30 business days. We will issue refunds using the original payment method used during the purchase. If you need the refund processed differently, please inform our customer support team during the request process.
Exceptions
While we strive to accommodate all return requests fairly, certain services and solutions may be exempt from our return policy. These exceptions include:
1. Due to the nature of the service provided, one-time consultations and advisory services are typically non-returnable. We ensure these services are delivered with the utmost quality and expertise.
2. Custom-developed software and solutions tailored to your business requirements may not be eligible for returns. We recommend thorough communication and clarification during development to ensure the final product meets your expectations.
3. Services purchased at a discounted rate or as part of a special promotion may have different return conditions. Please refer to the specific terms and conditions of the promotion for more details.
Contact Us
We are here to assist you with any questions or concerns regarding our return policy. Please do not hesitate to contact our customer support team for further assistance. Your satisfaction is our priority. If you want to discuss your project or need assistance, you can email or call us. Our dedicated team will respond to your questions within 24 hours.
